What approach should be taken when handling potentially confrontational situations?

Practicing calm and composed communication is essential when handling potentially confrontational situations because this approach helps to de-escalate tensions and promote a safe interaction. When individuals remain calm, it can have a reassuring effect on others, potentially preventing aggression and allowing for a more rational dialogue. Composed communication facilitates understanding and encourages cooperation, which is crucial in resolving conflicts without resorting to physical force.

Additionally, calm communication enables officers to effectively convey their intentions, build rapport with the other party, and create an atmosphere that allows for dialogue rather than confrontation. This technique is foundational in defensive tactics because it aligns with the principles of conflict resolution, emphasizing non-violent communication as a primary goal.